Egnyters Making an Impact, Featuring Becky Wilde
Becky Wilde, a Principal Customer Success Manager at Egnyte's UK office, is making an impact through her inception of the Reading Customer Success (CS) Meet Up—a local CS community dedicated to enhancing skills and investing in relationships among Customer Success Professionals.
We spoke with Becky to learn about her inspiration, the impact of this group, and her passion for invested relationships, which is also an Egnyte Core Value.
What inspired you to create the Customer Success Meet Up?
There weren't a lot of networking opportunities for Customer Success Professionals on the outskirts of bigger tech communities. I wanted a space where people could connect, learn, and grow together in Reading. In March 2023, I started a LinkedIn group to get the conversation going, and it quickly gained traction.
At first, we started meeting at a few different cafes locally as a way to give back to the community. But we felt like it was noisy, and it wasn’t guaranteed that the group size would be the same every time.
That’s when we started hosting meetups at Egnyte’s office. Since our Egnyte office is so close to the train station, it made perfect sense to host the meetings here. It gives us a consistent space with all the resources we need. Plus, it allows us to bring in professionals from all different industries and companies, exposing them to what Egnyte is all about.
What impact has it had on Egnyte and the broader community?
Not only is it elevating Egnyte’s brand in the area, but it’s also creating exposure with so many tech people coming in and out of the building. We’re welcoming professionals from different companies, some of whom have never heard of Egnyte before. Every time they come to an event, they see what our culture is like, how we work, and what we value. It’s a great way to introduce Egnyte to the wider Customer Success community.
It is worth noting that some of those connections have led to real business opportunities, with companies learning about Egnyte and exploring our solutions.
Beyond meetups, what other initiatives have come from this network?
Beyond meetups, this network has fostered valuable connections, enabling members to share career advice, job search strategies, and best practices for scaling CS teams. It has also introduced new processes and perspectives, enhancing how we approach our work. Insights gained from these discussions have strengthened customer conversations, too, adding credibility and demonstrating our engagement beyond our organizations, something that resonates and earns respect.
What has been the most rewarding part of leading this initiative?
The most rewarding part of leading this initiative is fostering connections with passionate professionals eager to learn and grow. It keeps us engaged, prevents complacency, and inspires new ways to drive value for our customers. Seeing people share knowledge, gain fresh perspectives, and even land new opportunities through our network is incredibly fulfilling. Knowing that this group has a real impact makes it all worthwhile! 
If you’re a Customer Success Professional in the Reading, England, area looking to connect, grow, and make an impact, join the network here: Reading Customer Success Meet Up
